The conference will provide an excellent learning and networking forum for best practices and quality solutions within healthcare complaint resolution. Our core theme for this year’s conference is about collaboration “working together – supporting each other”. Our speakers and audience will include healthcare professionals within hospitals, community care, wellness centres, nursing homes who engage and collaborate together with patients and families to improve the quality of care and services provided.
How to achieve effective Care, Collaboration and Communication in the Patient’s Journey
Strategies to Engage Leadership and Clinical Teams in Resolution and Recovery
Complaints Management for Marginalized Patient/Client/Resident Groups
Collection Tools and Analysis for Quality Improvements and Benchmarking
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