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Featured Speakers:

Sholom Glouberman, PhD,
Philosopher in Residence,
Baycrest Centre for Geriatric
, Adjunct Assistant Professor,
University of Toronto and Founder
Patients Canada

Dr. Joshua Tepper,
President and
Chief Executive Officer
Health Quality Ontario (HQO)

Brenda E. Tan FSHCA
Independent Specialist,
Patient Relations, President
Ontario Patient Relations
Associations (OPRA)

View All Speakers

On behalf of the Global Healthcare Professional Network and the Ontario Patient Relations Association, we are pleased to welcome you to the 3rd National Patient Relations Conference!

The conference will provide an excellent learning and networking forum for best practices and quality solutions within healthcare complaint resolution. Our core theme for this year’s conference is about collaboration “working together – supporting each other”. Our speakers and audience will include healthcare professionals within hospitals, community care, wellness centres, nursing homes who engage and collaborate together with patients and families to improve the quality of care and services provided.

Key Takeaways and Learning Opportunities Include:

  • How to achieve effective Care, Collaboration and Communication in the Patient’s Journey
  • Strategies to Engage Leadership and Clinical Teams in Resolution and Recovery
  • Complaints Management for Marginalized Patient/Client/Resident Groups
  • Collection Tools and Analysis for Quality Improvements and Benchmarking

Who will you meet?

  • Regional Director Patient Care/ Client Relations
  • Director/ Manager of Patient Relations
  • Patient Care Quality Officer
  • Patient Concerns Consultant
  • Chief Nursing Executive/ Nurse Unit Manager
  • Chief Medical Officer/ Medical Director
  • Administrators & Healthcare Executives

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