March 30 - April 01, 2016
Thompson Toronto, Toronto, Ontario

Meet the Speakers

Chairperson

   Brenda E. Tan FSHCA
Brenda E. Tan FSHCA
Independent Specialist, Patient Relations, President
Ontario Patient Relations Associations (OPRA)

Speakers

   Paula Blackstien-Hirsch MHSc, MSc, CHE
Paula Blackstien-Hirsch MHSc, MSc, CHE
Principal
Quality thru Improvement
   Lisa Hawthornthwaite
Lisa Hawthornthwaite
Sr. Patient Experience Specialist, Quality, Patient Safety and Patient Experience
London Health Sciences Centre
   Lauren Lee
Lauren Lee
Patient Advisor
London Health Sciences Centre
   Winnie Doyle BSN, MSN
Winnie Doyle BSN, MSN
Vice President and Chief Nursing Executive
St Joseph’s Healthcare Hamilton
   Brian Storm
Brian Storm
Former Executive Director
Canadian Institute for Conflict Resolution (CICR)
   Carol Robertson Baker BA, MEd
Carol Robertson Baker BA, MEd
Mental Health Patient Advocate
Office of the Alberta Health Advocates: Mental Health
   Pamela Marshall RN, LLB, LLM
Pamela Marshall RN, LLB, LLM
Executive Director of Patient Relations and Legal Affairs
The Scarborough Hospital
   Alies Maybee
Alies Maybee
SPOR Team Lead and Patient Advisor
Patients Canada
   Deborah Prowse Q.C.
Deborah Prowse Q.C.
Deborah E. Prowse, Q.C. Health Advocate, Interim Seniors’ Advocate
Alberta Health Advocates
   Michael Levitt
Michael Levitt
Executive Director, Humber River Family Health Team
Board director, Mississauga-Halton CCAC
   Kathy Hickman B.A.Sc, M.Ed, CDET
Kathy Hickman B.A.Sc, M.Ed, CDET
Education Manager, Alzheimer Society of Ontario
Knowledge Mobilization Lead, BrainXchange
   Jody-Lee Farrah M.S.W.,R.S.W.
Jody-Lee Farrah M.S.W.,R.S.W.
Manager, Analysis & Investigation
Office of the Alberta Health Advocates
   Courtney Roberts-Lawes
Courtney Roberts-Lawes
Marketing and Communications Coordinator
The Dream Team
   Edward Park BSW, MHA
Edward Park BSW, MHA
Manager, Client Relations and Risk Management, Patient Care Quality Office
Vancouver Coastal Health
   Lisa Pretty
Lisa Pretty
Director of Communications
College of Physiotherapists of Ontario
   Nicole A. Tenn-Lyn MD, MEd, FRCPC, DABEM, FACEP
Nicole A. Tenn-Lyn MD, MEd, FRCPC, DABEM, FACEP
Staff Emergency Room Physician
Trillium Health Partners, Mackenzie Health
   Melissa Romanko
Melissa Romanko
Patient Relations Representative
Health Sciences North (HSN)
   Tamara Dube-Clarke
Tamara Dube-Clarke
Safewards Project Lead, Mental Health and the Law Program
North Bay Regional Health Centre
   Michelle Joyner MBA
Michelle Joyner MBA
Director, Strategic Planning and Quality
St. Joseph's Healthcare Hamilton
   Mary Gavel
Mary Gavel
Director of Patient Advocacy and Navigator, iCare Home Health
Member, Ontario, Health Professions Regulatory Advisory Council (HPRAC)
 
Janet Brewster
Territorial Manager - Patient Relations, Department of Health
Government of Nunavut
 
Glenda Coleman-Miller
Patient Concerns Officer and Executive Director – Patient Relations
Alberta Health Services

Keynote Speakers

   Joshua Tepper MD, MPH, MBA
Joshua Tepper MD, MPH, MBA
President and Chief Executive Officer
Health Quality Ontario (HQO)
   Sholom Glouberman PhD
Sholom Glouberman PhD
Philosopher in Residence, Baycrest Centre for Geriatric Care, Adjunct Professor, Universities of Toronto and York
Founder, Patients Canada